The Maryland Film Festival (MdFF) and the SNF Parkway Theatre in the Station North Arts District in Baltimore, Maryland, seek an experienced Director of Parkway Operations to oversee the year-round operation of a threetheater film complex that functions as a multi-disciplinary film, community, and education hub, serving a broad cross-section of the Baltimore public and beyond.

The Director will have an exciting opportunity to be part of the leadership team which will achieve the next phase of growth in resources, partnerships and audiences for MdFF and position the organization in the film landscape in the MidAtlantic region and globally.

Reporting to the Executive Director and serving as an integral member of the senior leadership team, the Director of Parkway Operations is responsible for overseeing the operations of the historic SNF Parkway theater complex and year-round programs. The Director leads all facilities and customer service operations and supervises all operations staff including the Theater Manager, Assistant Theater Managers, Audio Visual Producer, Projectionists, Box Office staff, and all part-time theater personnel and contractors.

PRIMARY DUTIES AND RESPONSIBILITIES

• Daily Operations Supervision: Supervise day to day operations of the facility, presentation and production of programs, including in person and virtual festivals, screenings, concerts, classes, exhibitions, and events. Lead daily and long-term scheduling and staffing supporting these activites.
• Operations Department Leadership: Oversee the Operations Department budget including tracking expense and revenue actual against the budget. Work with the Executive Director and Finance Director to develop each year’s budget.
• Front of House:
  • Customer Service & Box Office: Train and manage box office and front-of-house theatre staff. Ensure excellent customer service and manage customer feedback.
  • Concessions: Oversee concession offerings, including quality, special offerings for special events, inventory safeguarding and controls, customer satisfaction, and financial performance.
  • Security: Oversee building security, including negotiation, review and management of security contract and contractors.
  • Rentals & Partner Use: Oversee the Parkway’s rental & partner program, managing its budget, approving client contracts and directing and supporting the theatre management staff who manages rentals. Ensure the needs of Johns Hopkins University (JHU) and Maryland Institute College of Art (MICA) are in accordance with the Usage Rights Agreement.
• Technical Direction and Building Operations:
  • Technical Direction: Oversee the specialized use of the technical systems that deliver the Theater’s high-quality programs, directing use of the projection, sound and lighting systems for both MdFF programming and external rentals. Train and direct technical staff who setup and operate these systems and ensure quality control.
  • Technical Systems Oversight: Oversee operations, preventive maintenance, and repair of all building systems including theater technical systems (projection, sound and lighting systems); ticketing and point of sales systems; other operating and mechanical systems and equipment in the historic building; and digital & networking systems. Train technical staff who use operate these systems and support maintenance and repair efforts. Troubleshoot interaction of high-tech systems in the historic building as needed while maintaining the integrity of the historic aspects of the facility.
  • Building Operations & Care: Oversee the operations, preventative maintenance, and repair of the historic building. For any system or building repair or upgrade needed, solicit and evaluate bids, select contractors/contracted services, and oversee contractor schedule and work activities. Develop short- and long-term plans for the upkeep and improvement of physical assets. Initiate and manage capital improvement projects to address required issues.
  • Procedures and Risk Management: Establish and monitor operating policies, procedures, and organizational controls (including COVID-19 protocols) that ensure efficiencies and maintain high quality standards. Establish and monitor security measures and internal controls that mitigate risk. Oversee operating permits, licenses and inspections (liquor license, fire marshal and other inspections, food safety and OSHA protocols, etc.), ensuring they are up to date and that all building rental requirements are met.
  • Manage third-party service contracts, monitoring purchasing and vendor contracts to ensure costeffectiveness and anticipated service delivery.
• Team Management and Development
  • Recruit, hire, train, manage. mentor and develop all operations staff to support daily operations and execution of business operations. Serve as the primary resource for all operations staff. Develop operating policies, practices, protocols and procedures and train staff on them.
  • Mentor and develop staff using a consistent, supportive and collaborative approach that builds their operational and financial acumen over time. Oversee staff performance management.
  • Partner with the Executive Director and Human Resources to strengthen staffing plans, employee relations, training and development.
  • Determine how to effectively integrate volunteers into the operations of the theatre, programming and special events. Train and develop volunteers on policies, practices and procedures.
• Leadership & Planning: Serve as a member of MdFF’s senior leadership team, representing the needs of the theatre operations department, its staff, and building systems in MdFF’s organizational goals and plans. Work with the Executive Director, Artistic Director and Director of Marketing in planning the Theatre’s annual calendar that delivers high quality programming and experiences to audiences and the community.

QUALIFICATIONS

• 7+ years experince working in technical direction/production/operations roles.
• A minimum of 3 years of experience in a venue management role with facility/technical operations responsibilities preferred.
• Ability to manage multiple projects and a diverse set of workflows concurrently, and problem solve.
• Experience organizing complex events and production teams.
• Ability to analyze, interpret, and make decisions based on business data.
• Excellent verbal and written communication skills with attention to detail and a customer service orientation.
• Experience leading, managing and developing a team of regular staff, seasonal staff and volunteers.
• Proficient with technology: Fluency with Google products, Microsoft Office Suite and Office 365.
• Personal qualities of integrity, credibility, and a commitment to and passion for MdFF’s mission.
• Broad knowledge of and interest in the moving image art form, film festivals and the independent film community.

Additionally, the following experiences would be valued:

• Experience with ticketing, point of sales (POS) and/or CRM systems Experience managing a movie theater and knowledge of movie projection and sound equipment.
• Experience working in a historic building or facility
• Experience and familiarity with Baltimore and the film and cultural community
• Operational knowledge of social media

MdFF provides a competitive salary and compensation package, including health care benefits and paid time off. Hiring range: $85,000 – $90,000

How to Apply
Please submit your resume and answer two short answer questions HERE. (Google Sign-in Required). Applications will be reviewed on a rolling basis, and the position will remain open until filled. No phone calls please.

**The Maryland Film Festival does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.**

About the Maryland Film Festival and the SNF Parkway Theatre in Baltimore, Maryland

Located in Baltimore, MD, the MdFF was founded in 1993 as the Producer’s Club of Maryland Inc. The organization’s mission has always focused on bringing filmmakers, films and audiences together in a friendly, inclusive atmosphere that reflects the unique aspects of our community, while participating in and adding to the larger film dialogue across the country and globally. In 2018 the Maryland Film Festival (MdFF) celebrated 20 years of "Film For Everyone" and the one year anniversary of its new year-round home, the Stavros Niarchos Foundation Parkway, a 1915 Renaissance Revival style movie palace, preserved and expanded to a three-screen film complex, situated in the geographic center of Baltimore. The SNF Parkway serves as a crucial anchor in the revitalization of the Station North Arts and Entertainment District and features a breathtaking auditorium in the original Parkway, two smaller theaters, state-of-the-art projection and sound, ground-floor bar and lounge, and classroom space for film students. Baltimore's newest cultural hub, the SNF Parkway presents year-round film, digital video, and educational offerings, community initiatives, special events, and live music concerts.

In the fall of 2018 MdFF adopted a five-year plan to fully realize its role in Baltimore and the field as a respite for filmmakers, a world-class destination for cinema, and a stalwart advocate for democratizing the power of story, as told through film, and expressed through each individual storyteller’s voice. The SNF Parkway functions as a multidisciplinary film, community, and education hub and serves a broad cross-section of the Baltimore area. MdFF leverages the powerful assets of the Johns Hopkins University, Maryland Institute College of Art and surrounding campus communities to function as a vibrant, regional nerve center for dialogue, discussion, and debate on the key issues of the day, with film as the central axis in broad public discussions. Through programming, education and community ventures, MdFF is establishing a year-round a platform for all voices that are reflective of the diverse population of greater Baltimore and the nation.

The five-year strategic plan has been reimagined and extended through 2026 with a revised model season to account for online screenings, hybrid programming, and the return of in-person movie watching at the SNF Parkway. In addition, the extended plan includes a programmatic expansion into a contemporary center for moving image – a more socially-engaged, community -responsive and participatory mix of the best elements of a movie theater and arts center that harnesses the accessibility of the moving image and the collectivity of cinema to support the efforts of our communities. To achieve this new strategic vision and plan, MdFF is making a major investment in capacity building, infrastructure and programming.

Unlike any cinema-house in the greater Baltimore region, the SNF Parkway is becoming a vibrant, nerve center - a civic commons - for great film, dialogue, and innovation. Since opening, the SNF Parkway has welcomed more than 140,000 participants and screened 1,000 films from over 60 countries. MdFF has created a world-class cinema program with films from every era, region, and genre, with a focus on emerging filmmakers, and offers audiences a fresh and immersive new window into the art form. Many of the films screened are not offered anywhere else in Baltimore. For more information about Maryland Film Festival and the SNF Parkway, visit www.mdfilmfest.com.