Complete information: https://listings.umbc.edu/cw/en-us/job/493934/guest-services-coordinatorgeneral-associate
UMBC seeks a Guest Services Coordinator/General Associate.
Department: College of Arts Humanities and Social Sciences (CAHSS) Dean's Office
Responsibilities
Interface with CAHSS Performing Arts and other departments and clients to create ticketing sites and to create ticketing sites and seating charts in Audience View Campus ticketing software
Provide timely ticketing support for events ticketed through CAHSS Operations, including overseeing scheduled business hour availability
Supervise and train ticketing student staff
Coordinate event details with CAHSS Operations Coordinator regarding schedule, capacity, and on-site signage
Coordinate shared calendars with PAHB departments and Arts & Culture
Maintain familiarity with AudienceView Campus updates
Manage the maintenance, training, and distribution of ticketing and accessibility devices including printers, hearing and visual assist devices
Maintain accurate patron services information including: performance dates/times, parking, ticket purchase, area attractions, other events on campus, etc
Represent CAHSS Operations at meeting with campus event partners
Required Minimum Qualifications
Bachelor’s Degree
One year of professional experience in ticketing or front of house operations
One year of professional experience in customer service
Experience supervising employees in a professional setting
Available to work weekends and evenings as needed
Preferred Qualifications
Experience in ticketing or front of house operations in the performing arts
Demonstrated experience working with students
Knowledge of current practices and procedures in professional performing arts management
Strong organization and management skills
Background Screening Statement
A background check may be required
Special Instructions to Applicants
For best consideration, submit your cover letter and resume. Please contact Cael Mulcahy with questions at [email protected]
Closing Date
Open Until Filled
Screening of Applications Begins
Screening of applicants will begin immediately. The position will remain open until filled.
Salary
$19/hour
Hours
Part-Time, up to 20 hours per week (available to work weekends and evenings as needed)
Type
Temporary, Contingent I
Additional Information
This is a temporary position. Initial contract is for 12 months with the possibility of renewal.
FLSA Status
Nonexempt
Equal Opportunity Statement
UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.
Title IX
As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.
Accommodation
If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.
Work Authorization
As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
